Explanations

In the case of medical transfers and repatriations a customer should adhere to the following procedures:

• To receive a rapid response:

  The HSBC Premier Customer or his representative should present: name, address, and phone number of the hospital where he is and for the hospital to which he should be transferred, along with the name, address, and telephone number of the attending doctor and, if necessary, the head doctor tending to the HSBC Premier Customer.
  
  The medical team at the Centre of Global Services and other representatives should be granted free access to evaluate the Customer’s condition. If a sufficient reason is not provided as to why access is denied, then the HSBC Premier Customer will not meet the qualifications to receive medical assistance. The medical team at the Centre of Global Services decides, on a case by case basis, if a transfer or repatriation is appropriate and chooses the dates and means themselves.

• Costs incurred by the HSBC Premier Customer

  The HSBC Premier Customer is responsible for fees incurred for the services rendered by providers including, but not limited to, medical fees, hospitals, clinics, lawyers, retailers, dealers of luxury goods or of any other entity that offers assistance, goods or services in accordance with the information provided by the Centre of Global Services.

Exclusions

• Major Forces:

  The Centre of Global Services is not responsible for the delay or lack of provision caused by strikes, war, invasion, acts of enemy foreigners, armed hostilities (without a formal declaration of war), civil war, rebellion, insurrection, terrorism, military coups, riots or civil commotions, administrative or political impediments, radioactivity or any other event qualifying as a major force during which it is impossible for the Centre of Global Services to administer assistance.

• Responsibility of the Centre of Global Services:

  The providers of the assistance services are, for the majority, independently contracted and not employees of the Centre of Global Services. That is to say that the Centre is not responsible for any act or omission made on the part of the providers, provided that the Centre of Global Services properly selects providers who are able to offer services in alignment with the necessary precautions of the country in which they offer said services. The sense is that the term “provider” en the paragraph concerning doctors, hospitals, clinics, attorneys, retailers, dealers of luxury goods or other entity who offers assistance, goods or services is in accordance with the information summarized above concerning the HSBC Premier Customer on behalf of the Centre of Global Services.

• Scope of Responsibility:

  Under no circumstance will the Centre of Global Services be responsible to a HSBC Premier Customer for damages or harmful fees of a punitive or exemplary nature nor for indirect damages described or named or in the case of requested occasions resulting from negligence or omission on the part of an HSBC Premier Customer.

Special Services

• Messaging Service.(**)
• Restaurant Recommendations and Reservations.(**)
• Gift Delivery.(**)
• Assistance to obtain entry to events.(**)
• Information about Golf Courses and Reservations.(**)
• Assistance in the case of lost luggage.(*)

Other Services

• Business Services.
• Emergency Services.
• Travel Services.